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For urgent assistance or inquiries, click the button below to contact our customer service team. If your issue is resolved or you have no further questions, click our store to continue shopping.
FAQs
1. How do I know my nail size?
We offer standard sizes (XS, S, M, L). Please refer to our latest Size & Shapes Guide under each product spec and use a soft measuring tape to measure the widest part of your nail bed in millimeters (mm). If you are between sizes, we recommend sizing up. You can file the nail as needed.
2. What comes with my order?
Each nail set includes 10 press-on nails and a tool kit containing a wooden stick, a nail file, a nail buffer, two adhesive tabs, two alcohol wipes, and detailed application instructions.
*Note: our free tool kit may update automatically based on trending tech or safety.
3. Are your nails reusable?
Yes! As long as you don't soak them in harsh acetone during removal and properly clean the residue from the back of the nails, they can be reused multiple times. For proper care, please read the How to Remove instructions to extend their lifespan.
4. How long does it take to process and ship my order?
Crafting time of your masterpieces typically takes 2-5 business days, and shipping within 7 business days. However, delivery times vary by location. You’ll receive tracking info via email once your order is on the way. To learn about shipping estimates, See more in our Shipping Policy.
5. Can I return my order?
To keep everyone safe and maintain hygiene, we're not able to accept returns or exchanges, or issue refunds, for a change of mind or for different styles and sizes once an order is complete. To ensure the perfect fit, please double-check your order and consult our Size & Shape Guide before checking out. See more in our Return & Exchange Policy.
6. Can I request a custom design?
Absolutely! We love custom orders. Just schedule a consultation with us via deluxsnailslab@gmail.com by adding the subject line “Custom Creation.” We’ll be here to create the masterpieces just for you.

