Help Center
If you have any further questions, feel free to Contact Us. We're always here.
Size Measurement & Wear Application
1. How do I know my nail size?
We offer standard sizes (XS, S, M, L). Please refer to our latest Size & Shapes Guide under each product spec to measure your nail bed in millimeters (mm). If you are between sizes, we recommend sizing up. You can file the nail as needed.
2. Do you offer custom sizing?
Yes! If you don't fit our standard sizes, please type your measurements in millimeters (mm) for all ten fingers (from thumb to pinky) in the order notes when ordering.
3. How long do press-on nails last?
It depends on the application method. Additionally, our adhesive pads are specifically designed for optimal adhesion. The included quantity is sufficient for multiple uses. Please see the How to Apply instruction for long-lasting wear.
- Adhesive Tabs, lasts 1-3 days, perfect for photoshoots or short events. Does not damage the nails, so they remain reusable.
- Nail Glue: lasts 1-3 weeks, ideal for long-term wear. Please be careful during removal to protect the nail tips.
4. How to remove press-on nails?
Soak your nails in warm soapy water for 5-10 minutes (adding a drop of olive oil helps). Use the provided wooden stick to gently lift the edges. Never force or pull them off. Please see our How to Remove for more assistance.
Product & Shipping
1. Are these nails handmade?
Yes, all our nail sets are 100% handcrafted by professional nail techs using salon-grade products (base coat, gel polish, and top coat), ensuring better quality and durability than machine-made plastic nails.
2. Are the nails reusable?
Yes! As long as you don't soak them in harsh acetone during removal and properly clean the residue from the back of the nails, they can be reused multiple times. For proper care, please read the How to Remove instructions to extend their lifespan.
3. How long is the processing time?
Since each set is 100% handcrafted, standard order usually takes 2-5 business days before dispatch. Processing time may be extended to 2 business days during peak seasons or holidays. For more information, please see our Shipping Policy.
4. Can I return or exchange my nails?
To keep everyone safe and maintain hygiene, we're not able to accept returns or exchanges, or issue refunds, for a change of mind or for different styles and sizes once an order is complete. To ensure the perfect fit, please double-check your order and consult our Size & Shape Guide before checking out. See more in our Return & Exchange Policy.
Payment & Security
1. What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay.
2. Where can I learn more about payment?
Our store is powered by Shopify, for further information regarding payment and processing, please read Shopify’s Terms of Service and Privacy Policy here.

